Terms and Conditions

Welcome to Heirloom Paper Co.

By accessing or purchasing from Heirloom Paper Co. (referred to as "we," "us," or "our"), you agree to comply with the following Terms and Conditions. Please read them carefully before making a purchase. If you do not agree with these terms, you may not use our website or services.

1. General Information

  • Company Overview: Heirloom Paper Co. specializes in providing high-quality paper products. All products are handcrafted and may have slight variations due to their unique nature.
  • Eligibility: By making a purchase, you confirm that you are at least 18 years old or have the consent of a parent or guardian.

2. Orders and Payments

  • Accuracy of Information: You agree to provide accurate, complete, and up-to-date information for your order. We are not responsible for issues arising from incorrect or incomplete details.
  • Payment Methods: All purchases must be made using personal payment methods authorized by you. We accept major credit cards and other payment options listed at checkout.
  • Order Processing: Orders will be processed within the timeframes specified on our website. Delivery estimates are provided but are not guaranteed.

3. Refund Policy

  • No Refunds: Refunds will only be issued if it is verifiably proven that a package was lost in transit or stolen, as outlined in our Refund Policy.
  • Evidence Requirement: In the case of suspected theft, customers must provide camera footage or other verifiable evidence to qualify for a refund.
  • Lost Package Claims: Claims for lost packages must be submitted within 14 days of the estimated delivery date.

4. Chargeback Policy

  • Chargebacks Not Tolerated: Chargebacks through your bank or payment provider will not be accepted under any circumstances. By purchasing, you agree to resolve any disputes directly with Heirloom Paper Co.
  • Policy Violation Consequences: Initiating a chargeback will result in immediate termination of the business relationship. Future orders will not be accepted and will be automatically refunded if attempted.

5. Shipping and Delivery

  • Shipping Policy: Orders are shipped to the address provided at checkout. Heirloom Paper Co. is not responsible for delays caused by carriers, incorrect addresses, or other unforeseen circumstances.
  • Tracking Information: Once your order is shipped, you will receive tracking details. Customers are responsible for monitoring their package.

6. Product Disclaimer

  • Handcrafted Variations: Due to the handmade nature of our products, slight variations in color, texture, and design may occur. These variations are not considered defects.
  • Use of Products: Heirloom Paper Co. is not liable for any misuse of its products.

7. Limitation of Liability

  • No Liability for External Issues: We are not responsible for delays, loss, or damages caused by third-party shipping carriers.
  • Maximum Liability: Our maximum liability for any claim will not exceed the total amount paid for the product in question.

8. Intellectual Property

  • Ownership: All content on the Heirloom Paper Co. website, including text, images, and branding, is owned by Heirloom Paper Co. and is protected under intellectual property laws.
  • Prohibited Use: You may not reproduce, distribute, or exploit any content without written consent from Heirloom Paper Co.

9. Termination of Use

  • Policy Violations: Heirloom Paper Co. reserves the right to terminate access to its services or cancel orders if a customer violates these Terms and Conditions.

10. Changes to Terms and Conditions

Heirloom Paper Co. reserves the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review these terms periodically.

11. Contact Us

If you have any questions about these Terms and Conditions, please contact us.

Thank you for choosing Heirloom Paper Co.!