Refund Policy

At Heirloom Paper Co., we take immense pride in the quality of our products and the care with which we handle every order. We are grateful for the trust and loyalty of our customers and work diligently to ensure a seamless shopping experience. To maintain the integrity of our operations and uphold our commitment to fairness for all customers, we have implemented the following refund policy:

General Policy

Refunds will not be accepted under any circumstance unless the buyer can provide verifiable evidence that their package:

1. Did not arrive at its intended destination due to being lost in transit, OR
2. Was stolen after delivery, as confirmed by recorded surveillance footage.

We encourage all customers to carefully review their orders, ensure accurate shipping details, and monitor their package’s progress using the tracking information provided upon dispatch.

Detailed Terms and Conditions

1. Eligibility for Refund Consideration

   • To qualify for a refund investigation, customers must notify us within 14 calendar days of the expected delivery date.
   • The buyer must submit supporting documentation, including:
     • Tracking information showing non-delivery, and
     • A signed statement affirming non-receipt.
   • If theft is suspected, customers must provide clear and timestamped video evidence from a doorbell camera, security system, or other verifiable surveillance device showing the package being delivered and subsequently stolen.

2. Lost Packages

   • If a package is deemed lost in transit by the carrier and their investigation confirms non-delivery, we will issue a full refund or provide a replacement at the customer’s discretion.
   • Packages marked as "delivered" by the carrier but claimed as missing will require further evidence (see theft provisions).

3. Stolen Packages

   • For packages marked as “delivered,” customers must provide video evidence demonstrating theft or tampering. Without this evidence, we cannot issue a refund.

4. Non-Refundable Scenarios
   Refunds will not be provided for:

   • Incorrect shipping information provided by the customer.
   • Delays caused by shipping carriers, weather, or unforeseen circumstances.
   • Packages marked as “delivered” by the carrier without additional evidence of theft.
   • Claims made outside the specified 14-day reporting window.

5. Investigation Process

   • Upon receiving a refund request, our team will work with the carrier to verify the status of the package. This process may take up to 15 business days.
   • If the carrier confirms delivery or is unable to verify the package’s status as lost, the claim will be denied unless theft evidence is provided.

Final Note

We at Heirloom Paper Co. are committed to ensuring the satisfaction of our customers. However, as a small business, we must balance this with a fair and consistent policy to protect against fraudulent claims and shipping errors beyond our control.

By placing an order with us, you agree to the terms of this refund policy. For any questions or concerns, please contact our customer service.

Thank you for your understanding and for choosing Heirloom Paper Co.

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Payment and Chargeback Policy

At Heirloom Paper Co., we value transparency and fairness in every transaction. By purchasing from us, you acknowledge and agree to the following terms regarding payment and chargebacks:

Personal Payment Responsibility

1. By placing an order with Heirloom Paper Co., you confirm that you are using your own personal payment method or an authorized payment method to complete the transaction.
2. You understand and accept that you are fully aware of the items you are purchasing, including their descriptions, prices, and the terms of sale provided on our website.

Chargeback Policy

1. No Chargebacks Accepted: Chargebacks initiated through your bank or financial institution will not be tolerated under any circumstances. As a customer, you are agreeing to the terms and conditions of this policy at the time of purchase.
2. If you have any issues with your order, including concerns about non-delivery or product dissatisfaction, we strongly encourage you to contact our customer support team directly at [insert email or phone number]. We are committed to resolving any legitimate concerns through proper communication.

Policy Violation and Consequences

1. If a chargeback is initiated, this will be considered a violation of our policy and a breach of the agreement entered into when making a purchase with Heirloom Paper Co.
2. Upon violation of this policy:
   • The business relationship with Heirloom Paper Co. will be terminated immediately.
   • The buyer will no longer be permitted to make purchases from Heirloom Paper Co.
3. Any attempts to make future purchases after a policy violation will result in the cancellation and refund of those transactions.

Agreement to Policy

By reading this policy and completing your purchase with Heirloom Paper Co., you acknowledge and agree to all terms outlined in this document. This policy is binding upon all customers and is enforced to ensure a fair and respectful relationship between Heirloom Paper Co. and its valued clientele.

We appreciate your understanding and cooperation. Should you have any questions about this policy, please contact us before making your purchase.

Thank you for your support and for choosing Heirloom Paper Co.

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